Refund policy

At Coco Luxury Furniture, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help. Please review our return and refund policy below.

1. 30-Day Return Window

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return:

  • The item must be unused and in the same condition that you received it.
  • The item should be in its original packaging when applicable.
  • You must provide a valid proof of purchase or order number.

2. How to Initiate a Return

Please do not send your purchase back without contacting us first.

To start a return:

  1. Contact our support team at cs@cocoluxuryfurniture.us with your order number and reason for the return.
  2. Once your return request is reviewed and approved, our team will provide return instructions.
  3. Securely pack the item according to the return instructions provided by our support team.

3. Return Address

For approved returns, we will provide the appropriate return address and instructions.

Coco Luxury Furniture
24427 Katy Fwy
Katy, TX 77494
United States

Phone: +1 346-387-9013
Email: cs@cocoluxuryfurniture.us

Please contact us before shipping any return to confirm the correct return instructions.

4. Return Shipping Fees

  • Damaged, defective, or incorrect items: If you receive an item that is damaged, defective, or different from what you ordered, please contact us. If the issue is confirmed to be our responsibility, Coco Luxury Furniture will cover the applicable return shipping costs .
  • Change of mind or personal preference: If you are returning an eligible item because you have changed your mind, no longer want the product, or don't like the style you selected, you will be responsible for return shipping costs .
  • Restocking Fee: We do not charge a restocking fee on eligible returns.

5. Damaged, Defective, or Incorrect Items

Please inspect your order when you receive it. If your item arrives damaged, defective, or incorrect, please contact us at cs@cocoluxuryfurniture.us as soon as possible with your order number and clear photos of the item and any visible damage or issue.

Our customer support team will review the issue and help determine the appropriate resolution.

6. Refund Process

Once we receive and inspect an approved return, we will notify you by email regarding the status of your refund.

If approved, your refund will be processed to your original payment method within 10 business days.

Please note that your bank or payment provider may require additional time to post the refund to your account.

7. Contact Us

If you have any questions about our return and refund process, please contact us:

Phone: +1 346-387-9013

E-mail: cs@cocoluxuryfurniture.us

Store Location: 24427 Katy Fwy, Katy, TX 77494, United States

Store Business Hours: 

  • (Mon To Sat): 10 AM–8 PM
  • (Sunday): 10 AM–6 PM (CST)